New Care Pharma Co., Ltd.

At Ucare Pharmacy (New Care Pharma Co., Ltd.), we prioritize the protection of your privacy and the security of your personal information when using the Ucare Pharmacy app.

The Ucare Pharmacy team are also online customers and fully understand the importance of data privacy and security. We want you to feel informed and secure when it comes to how we handle your information.

This notice explains:

• What information we collect when you use the Ucare Pharmacy app or communicate with us.
• Why we collect that information and how we use it.
• How we share that information.
• Our data retention and deletion practices.
• How we safeguard and protect your personal data.
• What we will not do with your information.
• Your choices and options to control or request the deletion of your information.

This privacy policy covers the Ucare Pharmacy app, website, and services provided by New Care Pharma Co., Ltd. We aim to explain things clearly, but if you have any questions, comments, or suggestions, please contact our Customer Care team.

1. Collection of Personal Information

Ucare Pharmacy (New Care Pharma Co., Ltd) will never sell, share, or trade customer personal information collected online with third parties without your consent. Personal information collected online will only be disclosed within our company and to third parties for the purposes for which it was collected.

When you register or use the Ucare Pharmacy app, we may collect:

• Name
• Phone number
• Address
• Date of birth
• Email address (optional)
• Gender (optional)

We may use and share your personal information within our company and with trusted third parties to:

• Deliver products you purchase through the app (e.g., providing your name, phone number, and address to our courier partners).
• Inform you about delivery status and provide customer support.
• Process your orders and requests.
• Administer your account with us.
• Carry out user research to improve your experience and provide suggestions or promotional information that may be useful to you via email, SMS, or app notifications.

2. Subscription to Marketing and Promotional Materials

When you register for the Ucare Pharmacy app, you agree to receive marketing and promotional materials from us. You can opt-out anytime by turning off notifications in the app settings.

3. Accessing and Updating Your Personal Information

You can access and update your personal information at any time through your Ucare Pharmacy app account settings.

4. Data Retention Policy

We retain your personal data and account information for as long as your account remains active or as necessary to provide you with app services, process orders, and deliver customer support.

• Active Accounts: Your account profile, saved addresses, and order history are stored securely as long as your account remains active.
• Account Deletion: Upon receiving a verified account deletion request, your personal data will be permanently deleted or anonymized from our active servers within 30 days, except where statutory retention exceptions apply.

5. Data Deletion Rights and Request Process

You have the right to request the deletion of your personal data and account at any time.

How to Submit a Data Deletion Request:

• Email Request: Contact our Customer Support team by emailing info@ucarepharma.com with the subject line "Data Deletion Request". Please include your registered phone number or email address associated with your account.
• Phone Request: Contact our Customer Support team directly at 095 888 532

What Data Is Deleted:

Upon receiving and verifying your request, we will permanently delete or anonymize your personal information, including your name, contact information, saved delivery addresses, and account credentials within 30 days.

Data Retention Exceptions:

Certain transactional, billing, or pharmacy order records may be retained for a limited period where required to comply with statutory legal, tax, or regulatory obligations.

6. Security of Your Personal Information

Ucare Pharmacy (New Care Pharma Co., Ltd) ensures your personal information is stored securely. We protect your information by:

• Restricting access to personal information through secure passwords and authentication.
• Using technology and encryption to prevent unauthorized access.
• Securely destroying or deleting personal information when it is no longer required or requested for deletion.

7. Disclosure of Personal Information

We will not share your information with other organizations outside of our corporate group and necessary third parties involved in product delivery and services unless required by law or to prevent a threat to life or health.

If you believe your privacy has been breached, please contact our Customer Service team, and we will address your concerns promptly.

8. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. If there are significant changes in how we treat your personal information, we will notify you within the Ucare Pharmacy app or through other appropriate communication channels.